BIGTV
Locking of smart card

Dear sir,

Ref no- smart card no68237290

subject - smart card is bloked by them due to technical problem

inter action i.d no1089439562

I have subscribed for big tv set of tv during sept, from installation i am facing some or other

problem. I am not able to watch Tv un interepted for more than 15 days. Oftenly my S.c is blocked

by Big tv duw to some technical problem not known to them. Always form the call center i am assured of solving the prolmeb as soon as possible. During the month of my S.c is blocked for

more thane one month & in january for 15 days like that, now again form 21.02.09 it is blocked.

I appraoched thier supervisor several time & assured of solving the problem as soon as possible

but the time has not come. They are not able to view my balance. I have paid rs.2490 500 for

additional 3 months subscription. All my coplaint & mails are not attened by the company.

I think they are not botherd about thier service to the exisiting customer.

Please tell me waht to do with the set of box?

Even the D.D chhanal is blocked by them, even after paying subscription, Is it not

A criminal offence?

Please try to solve my problem

Thanking you

Your faithfully

Sathyanarayana.b

R-26 inox colony

Mohapada-410222

dist raigad

Company: BIGTV
Country: India

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