Bigtv/Reliance
Complaints not addressed

Dear Sir

URGENT, CUSTOMER SERVICE IS UNWILLING TO ADDRESS THIS COMPLAINT TO SAVE THEIR OWN SKIN AS IT WAS THEIR TECHNICIAN WHO HAD ENTERED THE WRONG CODE.

Big tv purchased in the name of Ajitha Nair, invoice dated 27/08, invoice no: 1000229095, from Reliance webworld E-5/7 Bittan Market Opp Habibganj Police Station Bhopal M.P. Webworld code 10002. Total amount paid 3990 for the South Max package.

Subscriber ID: 200597054345

After receiving the south max channels for a few days the service has been reverted to the basic package.

After one week of the above, the first complaint was registered with the customer service at 1800-200-9001 on 22/09/08, complaint number 76379967. We were advised our complaint will be addressed in 24 hours. After 24 hours the second complaint was registered, the same complaint number, and was advised the complaint will be rectified in 48 hours. Then there was the third complaint, fourth, fifth sixth, and we stopped counting today on 30/09/08. On 25/09/08 We had sent a detailed email to info@bigtv.co.in and again on 30/08/09, but had no response and we were not at all surprised.

We would consider the inaction as shortage in services and so would anybody. I do request that if they cannot address my genuine complaint to kindly advice me how I may return their much hyped but useless to me Big tv and get a refund.

These people do not give any number of thier higher ups and the customer is left with calling one single number given above again and again until they are frustrated.

Company: Bigtv/Reliance
Country: India

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