Blue Dart Courier
Utterly inneficient service

To blue dart

I was supposed to receive 2 time sensitive consignments, numbered 50061217522 and 50061139634 from icfai Hyderabad, which was dispatched by air cargo on 14.03.08.

Concerned at the delay in delivery, I tracked my cargo through your website on 20.03.08, where it said that the recipient's address was incorrect.

I immediately called up your customer care rep in Bangalore who asked me to collect it from your Banergatta office on production of my identity card.

Despite confirming the same with your Banergatta office, on reaching there, I was told that the parcel is not with them and asked me to collect it from the warehouse.

On again calling up your customer care rep, he promptly replied that it will be delivered to me on 21.03.08, after taking my contact number and address. I got the same reconfirmed thru your customer care rep at 1300 hrs on 21.03.08.

Visibly alarmed I called them up again at 1600 hrs and some lady called Pragya (I can never forge her name) gave me the shock of a lifetime telling me to contact icfai in order to get the matter resolved, since icfai Hyderabad must give them the correct address for them to deliver

I called up icfai Bangalore, Mr Vinod ph Nr 6561328, who asked me to collect it from bluedart on production of my icfai identity card.

On calling up your customer care rep Vignesh, he said that I will receive delivery tomorrow i.e. 22.03.08.By this time I had and have lost complete faith in bluedart and said that I would personally come and take delivery.

I had to travel 25 km from BTM layout all the way to your warehouse, through very bad roads and collected it on 21.03.08 at 1730 hrs.

BUT WAIT, THE SURPRISE IS NOT OVER AS YET.I FOUND THAT THE ADDRESS MENTIONED ON THE CONSIGNMENT IS THE CORRECT POSTAL ADDRESS. ONLY THING WRONG THERE WAS MY CONTACT NUMBER WHICH HAD BEEN CHANGED AND ICFAI WAS NOT AWARE OF.IF PHONE NUMBER IS THE PRIMARY BENCHMARK FOR DELIVERY OF A CONSINGMENT THEN YOU GUYS SHOULD NOT BE IN THIS BUSINESS AT ALL.

ARE YOU GUYS PLAYING SOME SORT OF A PRACTICAL JOKE ON ME OR YOU HAVE THE MOST INEFFICIENT MANPOWER AVAILABLE IN THE LOGISTICS INDUSTRY.D.T.D.C.DOES A BETTER SERVICE AND THAT TOO A LOT CHEAPER.YOU GUYS SHOULD BE SUED FOR THIS

SOURAV BISWAS

souravbiswas76@gmail.com

Company: Blue Dart Courier
Country: India

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