Blue star, window AC WAE 181YA
AC drawing much more power than specified

Dear sir,

i worke in Bharat Electronics ltd (Ministery of defence) as a testing manager.i purchased blue star windo AC from National refigeration, Daraya ganj, Delhi on 23 april after after considering the core cometency of blue star company in manufacturing ACs. i was told by dealer that this AC (model WAE 181YA) consume 1.79 KW power which is very less as comared to other AC of same capacity available in the market and the same rating was also mentioned in the product catalogue, brochure and packing box. after opening the product at home i found that power consumption rating mentioned on the name plate read as 1.95 Kw. i tried to enquire about this through dealer but he gave me a very cold and rude respone saying he is a non technical fellow so do not know anything about it.

i registered a complaint on blue star service center on 25 april08 (no 810905) but no body turned up to check iteven after two days.after that i continously tried at service center but to no avail. then i contacted head office in gurgaon and requested them many time to consider my case . it is after full one week thatthe company rep. came to my house and check the machine. on checking he found that my AC is drawing even more current than mention on the name plate (it was observed as 2.4KW or 11.5amp full load current). As per the specification it should be 9.6 amp max. so now i found that my machine is guzzling very high power which indicate that this machine is eigher faulty or company is over rating its product in the market. later on Mr Nathan, manager, okhla service center gave me an ensurance to replace the machine within two days. but till today i have not received the relacement. i m continously in touch with blue star senior officer but all of them are giving me only false promises. today they told me that there complany has run out of AC so it will take more time. in my openion they are doing nothing but making fool of me.later i came to know through customer reviews pasted on internet sites that blue star have worst after sale service.

dear sir pl advice what should i do. i feel that i have been ditched by this company. i want to return this machine and take back the refund. kindly tell me if it is possible.i will bw very gratefull to you if you can consider my case on priority.

ith regards

jitender nimbekar

mob 9958597450

7, shivalik, plot n0

105, I.P ext, delhi

Company: Blue star, window AC WAE 181YA
Country: India

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