BMTC
Misbehavio

Hi,

I stay at Airport Rd & daily come to Intel office in outer ring road. There is a direct bus from Indira Nagar bus station to Devarabesanahalli [I think the bus number is 330] which touches HAL post office at around 7:35 am.

I dont understand kannada, cant read bus boards also. The bus that was running in this route was one of a quite old model bus & I used to identify it by its look[ easily identifiable by its peculiar shape].

Recently they changed the bus & I couldnt identify this bus. After missing this bus for a few days I noticed the same conductor in one of the buses that came around the same time & then once I got into that bus, asked the condutor very clearly if that bus would go to devarabesanahalli. He just stared at me and said "Marthahalli last". So I started taking this bus to Marathahalli for 7 Rs ticket & then wait for quite a long time for the next bus [another 5rs ticket from Marthahalli to Intel stop].

Once I got a doubt because I saw this bus turning towards outer ring rd I checked again and that conductor literally ddnt even bother to reply & gave a strange look.

Today when I was about to get down at Marthahalli, I heard someone else checking with the driver if it goes to Intel stop & he said yes. Since I had the 7 Rs ticket[charge till Marathahalli from HAL] that conductor asked me for another 6 Rs, which I refused, because had he given me the right information the very first time I checked with him, I would have saved my time & money. When I refused to give 6 Rs, he rudely said I should give 3 Rs or else he wouldnt let me get down. Then I understood very clearly how conveniently the conductors rule "BMTC". I was just not ready to give anything more than 1 Rs[so that its 8 Rs] & told him that I would complain. Greatest surprise was that he said in Hindi "I dont mind whether you complain or whoever you complain".

I felt literally bad that everyday I took this bus, I could have come till Intel stop very conveniently. Just because the conductor was misleading & ddnt reply to my queries, I was just wasting my time & money.

Please advice your people to be more polite, be aswerable & also to know that BMTC belongs to the people, and the buses are meant to serve the common man. Its just not for the drivers & conductors to ply buses as they wish.

Also if possible please make checking very regular & frequent. Punish those who are cheating & misbehaving. Unless you start taking action, its great pain for us.

Thanks

Anjana

Company: BMTC
Country: India

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