BPL Mobile
Erroneous recharge amt.not returned

FW: BPL Mobile:9821824653 Id details given. but no action taken‏

From: Mobile Assist (mobile.assist@bplmail.com)

Sent: 17 January 15:45PM

To: milindkardak@hotmail.com

Dear Sir,

Thank you for your mail.

As per your enclosed issue your Net recharges cannot be transfered to another number.

Thanking you,

Sabina D'souza

Customer Service Delivery

From: Milinda and Taruna kardak [mailto: milindkardak@hotmail.com]

Sent: Thursday, January 15 7:11 PM

To: Mobile Assist

Subject: BPL Mobile:9821824653 Id details given. but no action taken

Dear Suresh Joshi,

I had sent the details as below and I spoke to you when you phoned me and promised some action.

But till date I have not received any communication.

Please look into the matter and do the needful at the earliest.

warm regards,

Milind Kardak

From: milindkardak@hotmail.com

To: mobile.assist@bplmail.com

Subject: RE: BPL Mobile:9821824653 Id details given.

Date: Tue, 23 Dec 21:33:20 0530

Dear Suresh Joshi,

Thanks a lot for replying to my e-mail.

these are the details given as per the ICICI bank record. Payment made by ICICI credit card. The phone no. given below is the wrong no. entered. My correct no. is 9821824653. Kindly transfer the amount to my phone no. 9821824653 or revert the transaction.

Payment details for Payment Id 0079596182

Payee Name: PREPAID MOBILE RECHARGE

Address: EURONET WORLDWIDE INDIA PVT LTD

WEST QUADRANT, II FLOOR,

City: MUMBAI

Zip Code : 400051

Customer Reference : 919821824353

Payment Information

Payment Amount: INR 222.00

Date of Payment : 29/10

Payment Status: Success

Other Details

Payment Remarks : 0401

Thanking you,

Warm Regards,

Milind Kardak

From: milindkardak@hotmail.com [mailto: milindkardak@hotmail.com]

Sent: Friday, December 19 11:23 AM

To: Mobile Assist

Subject: [suspected spam] [suspected spam] Register a compliment

Name: Milind Kardak

BPL Mobile:9821824653

Other Mobile:9819141442

Subject: Register a compliment

Comment: My name is Milind Kardak. My cell number is 9821824653. I had tried 2 refill Rs. 222 on my prepaid mobile through the icicibank website on 29/10. But by mistake I typed my mobile number wrong. When i contacted your customer care i was informed that the amount was credited to the no 9821824353. One of your customer care personals told me that the number on which the amount was credited didn't have any validity. So I ask you why have you credited that amount on 9821824353 even when the number didnt have any validity. The customer care personal was adamant on not helping me. He added that he was helpless himself and could not do anything. Please deduct that amount from 9821824353 and credit it to my number 9821824653. If not revert the transaction back. Please note that I have sent a similar email about a week ago and I have not received any reply as yet. I asked some of your retailers and I was informed that they can reverse the transactions, if they have committed some mistake. I have complained to via this service twice, if you do not take quick action I will be left with no choice but to take you to the consumer forum. Please note: If you do not reply to this email and take proper action I will appeal to the Grahak Panchayat Sangh, Mumbai. I am sending a copy of this mail to Grahak Panchayat Sangh, Mumbai. I am also forwarding this message to Mumbai Mirror.

Company: BPL Mobile
Country: India

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