Broad Band
Excess billing on account of broad band usage

Dear Sir,

I am a subscriber of Telephone No.2461-2828.

I opted for Broadband HUL 500 scheme with unlimited usage from my earlier H250 scheme as per notification pulished in the calcutta Telephones website and the application was deposited with Ballygunge office on 11.02.09

Work order for activation of the same was issued by your commercial department vide No. KKL/H/NC/HB/08-09/0335 dated 12.02.09.

While receiving the application at the counter, the dealing person also informed that the facilities would be effected latest by 01.03.09.

Based on the information and issuance of work order, I started using the broad band as per the new scheme. You may please note that my broad band usage has never crossed more than Rs.600/- to Rs.700/- per month during the last 3 years.

But when I received the bill for April, 09, I have observed that the broad band usage for the month of March, 09 has been calculated on the basis of my earlier scheme.

On enquiry from your Office at Ballygunge, I could know that the broad band scheme has only been changed from 01.04.09 (why such enormous delay!).

I am really astonished and fail to understand why there was such a long delay even after issuance of work order only for this meagre service when BSNL is claiming to have been extending the speedy & quality services to it's customers.

Under the circumstances that I am only the victim of delay on your part, I request you to allow the facility of the changed scheme to me from the month of March, 09 and to send a fresh telephone bill to me aqccordingly. Last date of payment of the current telephone bill is 28.04.09 (Bill date 07.04.09 for Rs.3547.00)

I hope you would be kind enough to take prompt / positive action to pass on the facility to me w.e.f 01.03.09.

Thanking you,

Youras faithdully,

Tapabrata Maity

182/B, Kankulia Road

Kolkata - 700 029

Company: Broad Band
Country: India

  <     >