Broadband
Harassment

I have been using tata indicom since 3rd january (prepaid 6 months pakage). I am not sure from where to start because i am facing this problem from the very begainning and it's very rustrating one - because neither your customer care executive nor the so called nodal officer who told his name as Praveen is providing any help to me, rather they created a sericous problem by disconnecting our internet from 12th May (about 10 pm).

1. Customer service has degraded like no one's business. They keep promising me every time, that today for sure they'll fix the problem and nothing happened. I kept calling them thrice or more time daily and story repeats. Everytime I lodge a complaint the feild engineer visits the next day and by the time he visits our internet starts working as if he has intentionally doing so. This thing repeated every time so lately we didn't allow him to enter our house to carry on his drama. It is then he permanantely cut off our connection and even though i called more than five times a day nothing happened till today i.e. 17.05.08 (2.40 pm). I was sure that we will get the connection back today because one of tata indicom's field engineer visit today at 2.15 pm and by chance, there was power cut during their visiting time. i was sure that as usual they have came to our house after swithichg on the button from their end as they usually do. But because there was no power at that time so they returned back saying they would visit again after an hour. i am writing to you because i am totally frustrated by the behaviour of your empoyees who are doing nothing expect for creating problems for us. I have faced ill treatement from your few officers named-suresh- the field engineer, who is playing all this game (2) Anil sharma who told me that he the boss of this area and who didn't want to listen to my point and according to whom my connection doesn't have a real problem and i am in habit of calling them for no reason (3) Praveen, who said he is the new customer officer and who also speak to me in the same manner as Anil sharma has talked and today when I rang the number 01166082731, a guy called Raghav Sinha pick up the p hone and he talk all the nonsense he could to me, as if he is doing any special favour to his customer by providing them internet.

I don't know why the employee of tataindicom broadband are behaving in such a frustrating way. As i have mentioned earlier that there is no problem ever found in our end which means the problem occurs in the other end (if any, otherwise I think it is created problem of the tataindicom employees of our area i.e East of Kailash. I want that action should be taken against these mentioned persons as they have made me suffer like hell. They are trying their level best that there is no problem whereas there was no link from 12th May night on our end. If there is any justice done by the Tata group then I am sure that I will get full judgement for the above mentioned harassment. One more thing I want to include is that the number provivded to me saying it is the number of nodal office is being picked by some other peoples and today this number is totally switched off so I think there is no possible way for a suffering person like me to share my problem with the senior office.

2. Connectivity: Has become unreliable. Many a times I don't see VSNL_BRAS_1 when I try to connect. Get 678 error#.

Please Help as last five days has been really very torturous to me due to the way tata indicom's staff dealt with me!

Company: Broadband
Country: India

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