BSNL Broadband
New connection

You can call it the laziness of the employees of bsnl kerala (kannur/Azhikode Exchange). Bsnl launched an advertisement explicitly saying they will provide new connection with in 24 hours. This advertisement encouraged many people to opt for a connection in the hope that bsnl has finally decided to improve its record setup time for a new connection of six months. Anyways its been two weeks since the application was given and finally we have a response from them. After calling them we got informed their line man seems to be on a holiday for one and a half month so they cannot come searching for the house. They have graciously requested us to come and pick them up from the exchange office and bring to our house so that they can fix the connection or else they cannot come. Makes me wonder what kinda of organization give leave for so many days to an employee with out a backup for him and is bsnl going in loss for not being able to afford sending their employees in their vehicle or are they just born lazy or might be they are under the impression that they are doing us a big favor by doing their jobs that the citizens pay them for?? So the question arises what should be done to stop this kind of irresponsible behavior form these people? is it really their mistake or is bsnl not providing them with proper infrastructure for them to work? I would say unless the people against whom these forum has complaints, read and justify their sides there will not be any progress. We have to identify the real reason behind all these issues.

Company: BSNL Broadband
Country: India

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