BSNL Broadband
No action on complaints

Gautam Kapoo
07-21-2008
128

Hello,

I recieved a BSNL broadband connection in May. Within a few days of usage, their modem has stopped working.

It has been at least one month since I have tried everyday in one form or the other to get my complaint addressed, but without success.

I tried their call center at 1500, 1957 and a toll free number too, but all ask me to book complaint at a local number 0120-2501555. I have made multiple requests at this last number but no action has been taken.

One person visited my premises last week and said he will come back with a spare modem to test and that I may have to pay to buy another modem. This is within 1 month of operation.

Isnt there any service guideline which BSNL follows? No warranty of their equipment?

In our building there is reallly a monoply of BSNL as no other provider is allowed to install equipment.

My landline number (where this problem is existing) is 0120 - 2571598

-regards

Gautam