BSNL
Incorrect entries and repititions in Telephone Bill

Dr. K. Ahmed Anwar,

“Kallingal”,

Valiyangadi,

PERINTALMANNA

Telephone: PNT/22736 (04933-227736); E-mail: ahdanwar@gmail.com

Dated: 20-11

To

Sir,

Sub: - Complaint about Telephone Bill

Ref: - 1. My Telephone Bill No. 257302, dated 07/01

2. Consumer No. 49026.

…………………………………..

Please refer to the above:

1. I do not understand this entry n the bill (the main body of the Bill):

“DEBITS (details furnished elsewhere): Rs.1804.99”

Pray, where exactly are the details furnished and what are they?

2. I can understand the item given on the left hand column of the bill as follows (since that is something I opted for):

“ANNUAL – PACKAGE CHARGE FOR PERIOD UPTO 17/10: Rs. 1200.00”

But, then, I can’t understand, along with the above, the following entries:

“FIXD FRM: 01/09 TO 18/10, BMONTHLY RAT: Rs. 360.00”

What does “Bimonthly” mean? Is the duration of one month and eighteen days equivalent to a “bimonth” and, thus, liable for charging the full Rs. 360.00?

3. And then there is this curious entry in the left hand column:

“FIXD FRM 19/10 TO 17/10 BIMONTHLY RATE: Rs. 360.00”

And thus quite coolly another repetition of another Rs. 360.00 for a period of “minus three days” (or, what else is the meaning of “FRM 19/10 to 17/10”?) Why this repetition of Rs. 360/-?

4. Another entry is:

“SHORT COLLECTION OF SD-RS. 500.00 DEBITED: Rs. 500.00”

Actually, that amount is not to be debited but credited to my account.

5. Another entry:

“BRAODBAND-H-750 MODEM CHARGE TO 20/10: Rs. 38.7

Actually, I had surrendered the modem physically to your Perintalmanna Office, and the Broadband connections too, on 30-09 itself, vide my letter surrendering them.

Then, how come this charge?

6. And, finally, where is the refund due to me on account of my surrendering the Broadband connection in toto on 30-09?

I have to point out that I do not appreciate a reply orally to these

complaints of mine over the phone. On the other hand, I would request for clarification and replies in writing or by e-mail.

Yours Faithfully,

Dr. K. Ahmed Anwa

Company: BSNL
Country: India

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