BSNL
Excess billing

Dear Sir / Madam,

I am a user of Tel. No. 0161-2222118 . This connection is installed at my factory. I also applied broadband connection for this number which has connected from 13-09 or 14-09-08. I used this connection for a very short time in 7 or 8 days in september and october. My factory remains closed daily at night i.e.from 8:30 P.M to 9 A.M. I was surprised to see the detail of usage of my connection. It showed that this connection is being used 24 Hrs. daily. The detail of usage of this connection is absolutely wrong. I complained at telephone exchange, ludhiana. They asked me to change my password.By mistake i change my portal password but usage of my broadband connection is similar day and night continuos.

I complained again to senior officers they call a person from NIB section which ask me to change my service password.

After changing my service password the excess usage of my broadband stoped from my account.

I write a complaint to the General Manager Telecom, Ludhiana.

1. When bsnl’s employee came to connect my broadband why he did’t tell me about to retain my secret or own password.

2. How can anyone use my broadband connection which is connected with wire from my telephone? Because in my factory no one uses my pc except me.

3. How can anyone got my broadband Id and password immediately after connected my connection?

4 Is BSNL able to get who can misuse my connection regurlarly and billed in my account and take a legal action?

5. How can i waive off these exhoribent charges from BSNL which has billed in my account?

Against my letter TRA officer send me a letter in which they asked me "The case has been examined by the competent authority and found that no rebate is justified."

But bsnl did not provide me proper detail how can it used continuos day and night either i don't use.

I am sure that this billing is not used from my broadband.

Please give me a solution.

Thanks,

Prop.

Sachin Jain

ISHITA FASHIONS

Ph. No.- 2222118

Mob.- 09464275867

Company: BSNL
Country: India

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