BSNL
Broadband and Telephone not working

Hello,

I have the telephone no. 080-26672556 and have availed the broadband service also from BSNL.

I have been the customer of BSNL from past 1 year and from past 4 weeks the landline and bradband are not funcionaning properly. when the concerned official is called the reply would be "WE WILL SEE TO IT". Finally llast week one person came from BSNL who just took a look into the telephoe and started back to his office whithout any result.. when asked he just told "raise a complaint". We raised a complaint and the docket number was 554. after two days when enquired the old complaint was not at all valid anymore!!! How can a system release a complaint without the knowledge of the very person who lodged it???

Again a complaint was raised and when the concrned telephone exchange in shankarapuram in bangalore is called, the official just hung up the telephone after giving a number. When the person over the telephone is contacted (telephone number is 22423800) it was rude reply, he told to raise a complaint.. after i told a complaint has been raised and when i gave the docket number i got a reply like "O so you raise a complaint, We will try to take a look". It has been from nov 2nd week that i am not able to access inernet these replies hurt a lot.

I would like to know whether the BSNL has any complaint tracking system or is it just that "Its my will and Wish " kind of rules.

I have used the brodband which is excellent but all these cheap minded behavior by the BSNL officials is un acceptable since the service is given by the organization and not by a individual.

Please do something on this.

Regards,

Naresh

Company: BSNL
Country: India

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