BSNL
Callcenter response is pathetic

Ref my complaint no with BSNL cell one call center on date 15 June is 3117555 & 3117457

Dear Sir,

This is regarding pathetic service by BSNL Cell One call center.

1. The call center (24365) does not have entire information available with them.

2. With the call center you can not register all type of complaints.

3. For Most of time Call center diverts you to Service Center hence entire purpose of having call center gets defeated

4. Call center employees normally resist logging any complaint against call center quality of service.

5. Call center employees do not have proper knowledge of systems hence they end up in taking lot of time & They resist to log complaints.

6. Call center employees do not transfer call to seniors & they do disconnect call. I have observed this 9 times out of 10 calls.

Please take necessary action.

Regards,

Narendra Vilas Vaishampayan

Cell no 9422 512 612.

On behalf of Vilas Y Vaishampayan

Company: BSNL
Country: India

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