BSNL caller tune[Hashinuhana, a bengali song (album-Fossils & artist-Fossils)]
Non Activation of BSNL caller tune

Dear Sir,

This is regarding downloading of BSNL caller Tune. I got my BSNL caller tune

namely [Hashinuhana, a bengali song (album-Fossils & artist-

Fossils)]downloaded from Internet on my prepaid mobile phone number

9412171359 on 15.12.2008. Immediately I got a message on my mobile that 'your BSNL Tune

has been downloaded successfully' & an amount of Rs.20/- was deducted from my

account, but the new song has however, not been activated till date.

Instead, on 17.12. the old BSNL caller tune, 'Surma Sarela' a

garhwali song was again renewed and renewal charges was also deducted. The

issue was taken up with the customer care (9412024365) on 15.12.2008 itself with

regular followups. I was provided with complain lodge no. L185287467 on 18th Dec 08,

L195297795 on 19th Dec 08 & A025462658 on 1st Jan 09 by the

Customer Care executives, with an assurance that the problem will be solved. But

unfortunately, the problem is lying as it is. Every time I contacted customer care I had to talk to a new executive and the whole details were required to be explained to these executives which has now become extremely frustating You are therefore requested

to kindly look into the matter and do the needful.

Thanking you in anticipation.

Yours Faithfully,

(M.K.Biswas)

S.P.O.

Wadia Institute of Himalayan Geology,

33, General Mahadeo Singh Road,

Dehradun (Uttarakhand) INDIA

Phone 91 0135 2525500 (O), 2788423 (R)

mob:9412171359

Email: stores@wihg.res.in

Company: BSNL caller tune[Hashinuhana, a bengali song (album-Fossils & artist-Fossils)]
Country: India

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