Dear Sir,
This is regarding downloading of BSNL caller Tune. I got my BSNL caller tune
namely [Hashinuhana, a bengali song (album-Fossils & artist-
Fossils)]downloaded from Internet on my prepaid mobile phone number
9412171359 on 15.12.2008. Immediately I got a message on my mobile that 'your BSNL Tune
has been downloaded successfully' & an amount of Rs.20/- was deducted from my
account, but the new song has however, not been activated till date.
Instead, on 17.12. the old BSNL caller tune, 'Surma Sarela' a
garhwali song was again renewed and renewal charges was also deducted. The
issue was taken up with the customer care (9412024365) on 15.12.2008 itself with
regular followups. I was provided with complain lodge no. L185287467 on 18th Dec 08,
L195297795 on 19th Dec 08 & A025462658 on 1st Jan 09 by the
Customer Care executives, with an assurance that the problem will be solved. But
unfortunately, the problem is lying as it is. Every time I contacted customer care I had to talk to a new executive and the whole details were required to be explained to these executives which has now become extremely frustating You are therefore requested
to kindly look into the matter and do the needful.
Thanking you in anticipation.
Yours Faithfully,
(M.K.Biswas)
S.P.O.
Wadia Institute of Himalayan Geology,
33, General Mahadeo Singh Road,
Dehradun (Uttarakhand) INDIA
Phone 91 0135 2525500 (O), 2788423 (R)
mob:9412171359
Email: [email protected]
0 comments