Carl Zeiss / GKB Opticals
PRADA shell frame - white marks and colour faded out

This is about PRADA glass frame (black colour) I bought May from their Nungambakkam, Chennai showroom. Two months before suddenly some white patches started appearing and in few places the colour has started faded out. Last week I checked with show room people and they sent it to Dealer for repair and possible replacement (as my one year warranty period is over). Today show room people informed me that dealer is saying this is due to sweating and they can’t do anything as the warranty period is over.

What surprising me, is that frame not meant FOR SWEATING CLIMATE/BODY? (in India?) That too a branded frame and in that case why didn’t the showroom people inform me this at first place before I purchase the same? I JUST THINK THIS IS A SILLY REASON.

Later I spoke to their regional manager and mailed their customer cell but they replied me with the same reason and saying this is due ware & tear and not covered under any warranty.

I still think that frame is not a genuine one and these people are giving silly reasons

Company: Carl Zeiss / GKB Opticals
Country: India

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