Carrier 1.5 Ton Split AC
Post Sales Service

Hello,

I have purchased a Carrier 1.5 Ton Split AC on 2006. This year, it has started showing some problem, I have purchased the same from KD Audio Vision, Sector - 16, Noida. They have given me the service center's contact details. I got in touch with the service station almost 15 days back. They promised me they will send some technician to fix the problem.

After 2..3 days, 2 technician have visited my house, but they were not able to analyse the issue.

After 2 days, 2 other people came to me and they found the fault which was basically with the power supply unit located inside the exhaust unit. It was so simple..I was wondering how the first 2 people are not able to catch such a basic issue.

Then they told me that they are going to replace the same parts. They have taken the damaged unit (they call the part contactor) and promised that they will be replacing the same within 2 days MAX. But since then, they vanished away.

I am daily calling to the Service Center and they are all giving me FALSE explanation/ assurance. 2 days back they said that they got the contactor and will fix it ASAP. But they did not turn up. When today morning I have called those people, they have told me they are yet to receive the contactor. They have started cheating once again showing some X... Y... Z issues.

I am really frustrated out of this.

Please find the service center's address:

High Tech Service Center,

Plot No - B 14, Sector - 64, Noida

Phone Number - 0120 - 4356365

My complain number is 47690.

These kind of organization should be punished for ditching the customer. They do not have a small sence of how to serve people. They are cheat. I am too frustrated and mentally harassed.

If possible, please take necessary actions against them.

Regards,

Sangram

Company: Carrier 1.5 Ton Split AC
Country: India

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