CARRIER Window A/C
Compressor makes NOISE

Carrier A/C Window Model DURAKOOL Electronic (1.5 Ton) supplied by Reliance Digital Retail Limited, 1st Floor, Aggarwal Fun City Mall, CBD Shahdra, NEW DELHI on 23 APRIL against order booked on 21 April was installed by their authorised Franchisee, Shri Shyam Air Conditioner on 23rd. The two technicians, who came to do the installation, were ill-equipped as they did not carry with them even the basic tools, including Screw Driver. Shockingly, they were found very much inexperienced so far as the CARRIER A/c is concerned. They had to really struggle while trying to remove the THERMOCOL padding from underneath the COMPRESSOR. This, perhaps, is the reason why the COMPRESSOR made THUD noise pronounced at the time of de-energizing. They also left the ventilation LEVER loose. The next day, I promptly lodged a complaint with Carrier Customer Care on 18003011111 under Ref. # GHZ 0267. Two new technicians, claiming to be from RELIANCE DIGITAL, did come on 25 April, and they fixed the LEVER as also tightened the two out of the three NUTS holding the COMPRESSOR in place. Sadly, however, the noise has not been brought under control. Now the THUD noise has turned into creaking noise. This has been causing 'sudden; disruption in sleep during the night. The whole matter has been brought to the attention of the concerned staff of the Reliance Digital. The lack of dedication, commitment and selection of incompetent installation service providers on the part of the concerned managers of Reliance Digital has also been recorded on 26 APRIL in the Visitors' Book, which they made available only on repeated requests. Another visit from the same Installation Service Providers was made yesterday (27 April). They struggled in vain to fix the problem, and then decided to abandon the exercise, saying this issue can only be handled by CARRIER's own Technical experts. While leaving they assured that they will send their report to this effect to the concerned person in Reliance Digital. I have this day since spoken with one Ms. SUNITA of Reliance Digital; calling upon her to arrange a replacement should they find themselves unable to remove the irritating defect. She has assured me of satisfactory service, as may be necessary, including replacement as a last resort. Hope this matter will receive due attention on top priority.

Regards,

PK Gupta

B-95, Suryanagar, Ghaziabad - 201011

Phone 0120= 4127213

Company: CARRIER Window A/C
Country: India

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