Citi Bank India
Policy cancelled but policy amount not refunded

I request bank for personal Loan of Rs. 50, 000/-.The loan amount Rs. 48220.05 is credit to my citibank savings account on 31/07. i enquired with custmer care for '1779.95'. i recevied replay that "processing charges and booking of Insurance on policy on personal loan (premiuum is Rs.1000)' is charged. This policy is issued with out my aggriment. I raised complaint on 01-Aug to cancel the policy through Citibank Customer Care. I received call from chennai says"it will done with 21 days". Am contiously sending mail but in every mail i recevived a word" we will revert with in 4 working days". After one month they requested, pls send "Hard copy Cancelation Request". i done. I still waited again two months. At the end i recived "Rs.142/- only" cheque on 25/Nov stating Unused Premium Amount. On next twodays I send a mail " What about remain premium amount". For this mail, i did not received any mail from citi bank. but every month first bank deducting EMI amount regulary. pls help me on this issue. This

Company: Citi Bank India
Country: India

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