Citibank Indian Oil Card
Payment paid still getting harrsed

Dear Sir/Mam, My name is naved khan and i was the user of Citibank Indian Oil Card ending with 6014 for approx 4 years. During this tenure there were various instances where in they have added wrong charges and when questioned thay have reversed the same. (have all e mails of the same).

Now in month of July'07 i requested to close my account as again thay have added some false charges and when questioned they said we will be reversing in next bill cycle. THis was the high time i insisited to let me knwo the amount which needs to be paid and dont want to continue the services. They said okay your entire amount pedning is Rs 31, 963 i deposited the entire amount thru cheque no 192466. on 11th '07 July to them. Now this cheque was been lost at there end as confirmed by the mail which i received on 14th july '07. After receiveing the intimation i requested them so send someone to collect the payment as i again dont want my cheque to be lost. They said they cant send someone, i said but previous your guys used to come and collect from me they said okay i will check and do the need full. Mean while there bill was again printed and they added late payment charges and interest charges and this amount agained got increased.

I was shocked to see that as cheque was lost from them not by me. From August '07 onwards my time of harrsament started i recieved a call from citibank and they asked to to deposit at least 4, 000 as your cheque has been stoped i requested him to take the entire amount of Rs 31, 963 tommrow as ATM limit is Rs 15, 000 daily only he said no pleas depsit only 4, 000 rest you can pay later but pay today. Even then i sumbitted Rs 20, 000 to the agent that day only (cash receipt i had it). Now the remaing amount of Rs 11, 963 which i was supposed to pay. The collection call came and i said that i have deposited more then 50% now reaming maount is 11, 963 but in new bill cycle they have added approx Rs 4000 more as a late payment & interest charges. The collection agent said sir you dont worry please pay the amount and rest charges will be waiaved off so i paid the entire amount of Rs 11963. Now the real fun begins now i m receiving call saying pay the remaining amount of approx Rs 4, 500 i told them repeatedly that this is late payment charges not the any transaction amount but again & again they i am receivng inflated bill with added interest charges and late payment. I have written various mails but it has entered into deaf ears.

Now even a threatining call came to pay the amount now tell me where i am at fault i have paid all the amount which i was liable to pay i.e Rs 31963. Still they are harrasing me again & again i told them if any transction amount is pending them i m liable to pay but not for late payment & interst charges as cheque was lost by citibank not by me.

With most keeneness i have applied to consumer cell please help me out before they use any unfair means to me.

I have all the mails which i have interacted with them and all the proof in written from day one which i can present to you.

Looking forward to hear from you soon.

Company: Citibank Indian Oil Card
Country: India

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