Club Mahindra
No Refund of my money after defaulting in services badly

Complaint Details: Club Mahindra Membership No 971992

Pradeep Kumar Aggarwal

Add 9 UGF Gaurs Residency Chander Nagar Ghaziabad UP 201011

This is to bring to your notice, the problems and harassment I have been

facing in the hands of Club Mahindra Holidays for last three months. It

has been a horrendous experience for, despite spending almost 120, 000 Rs

I have not got the guaranteed services nor my money or a response after

the cancellation.

Below given is the series of problems that I have faced for past 6 months:

1. I made a booking of Studio Apartment in the RED season, where in we

would be getting the priority of Holidaying in the busy season. To make

the holidays smoother they promised that they have tie up with over 3500

resorts where we can be booked for our holidays. However when we requested

for our first holiday in Munnar in August we were not given the

reservation on the time on the requested time slot. I had placed my

request one month in Advance with the Executive who was servicing us. We

ended up loosing the entire holidays season.

2. They promised us 6 free open air tickets at the time of booking which

were suppose to be valid upto March 31st. The executive promised to send us

the open Kingfisher tickets, which we didn't receive, and we were told

that we have to send the email request for the travel reservation. However, I placed my first request of air ticket after talking to Vinod, the

request got no response till today. I have been asking them, why I was

not given the air ticket, they have not replied me till today. I have been

writing mail and there was no response.

3. They had promised certain referral benefits. I have given them over 11

referrals but there was no feedback on the same. I have got no transparent

reply till today as to who joined and where the money has gone. I wrote an

email on 9th Oct and than on 22nd oct but they have not responded. Despite

my repeated follow-ups and there was no reply and finally they send me a

cheque of Rs 4000 for one referral which I have not banked as I have

requested for cancellation. I have already returned the cheque to Club

Mahindra. Just to add, Vinod has tow times confirmed me that referral

cheque of Rs 14000 has been dispatched but I have not received till

date (which was a lie). And now Vinod doesn't pick his phone not I get a

reply from Club Mahindra.

4. I have been chasing the customer care representative and sales guy who

signed me up but they have not responded to my email or my phone calls. I

have written emails on 11th Aug, 9th Oct, 22nd Oct, 6th Nov, 8th Nov,

18th Nov, 01dec, 03 Dec, and 8th Dec. There was never a proper

feedback or reply.

I put my first cancellation request, on the ground that they have failed

to deliver on the commitments. I put the request on 8th november and

requested them not to charge my credit card. They still went ahead and

charged my credit card twice after that for 19777 Rs. Again I send the

cancellation request on 03 Dec and till now I have not got any

response on my request. The harassment is going beyond proportion now and

I have been forced to approach you.

Kindly help me in this regard. I want to proceed legally. Kindly suggest.

Consequences: Total Economic loss is over 120, 000 Rs and continous mental

harassment

Company: Club Mahindra
Country: India

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