Complaint Details: Club Mahindra Membership No 971992
Pradeep Kumar Aggarwal
Add 9 UGF Gaurs Residency Chander Nagar Ghaziabad UP 201011
This is to bring to your notice, the problems and harassment I have been
facing in the hands of Club Mahindra Holidays for last three months. It
has been a horrendous experience for, despite spending almost 120, 000 Rs
I have not got the guaranteed services nor my money or a response after
the cancellation.
Below given is the series of problems that I have faced for past 6 months:
1. I made a booking of Studio Apartment in the RED season, where in we
would be getting the priority of Holidaying in the busy season. To make
the holidays smoother they promised that they have tie up with over 3500
resorts where we can be booked for our holidays. However when we requested
for our first holiday in Munnar in August we were not given the
reservation on the time on the requested time slot. I had placed my
request one month in Advance with the Executive who was servicing us. We
ended up loosing the entire holidays season.
2. They promised us 6 free open air tickets at the time of booking which
were suppose to be valid upto March 31st. The executive promised to send us
the open Kingfisher tickets, which we didn't receive, and we were told
that we have to send the email request for the travel reservation. However, I placed my first request of air ticket after talking to Vinod, the
request got no response till today. I have been asking them, why I was
not given the air ticket, they have not replied me till today. I have been
writing mail and there was no response.
3. They had promised certain referral benefits. I have given them over 11
referrals but there was no feedback on the same. I have got no transparent
reply till today as to who joined and where the money has gone. I wrote an
email on 9th Oct and than on 22nd oct but they have not responded. Despite
my repeated follow-ups and there was no reply and finally they send me a
cheque of Rs 4000 for one referral which I have not banked as I have
requested for cancellation. I have already returned the cheque to Club
Mahindra. Just to add, Vinod has tow times confirmed me that referral
cheque of Rs 14000 has been dispatched but I have not received till
date (which was a lie). And now Vinod doesn't pick his phone not I get a
reply from Club Mahindra.
4. I have been chasing the customer care representative and sales guy who
signed me up but they have not responded to my email or my phone calls. I
have written emails on 11th Aug, 9th Oct, 22nd Oct, 6th Nov, 8th Nov,
18th Nov, 01dec, 03 Dec, and 8th Dec. There was never a proper
feedback or reply.
I put my first cancellation request, on the ground that they have failed
to deliver on the commitments. I put the request on 8th november and
requested them not to charge my credit card. They still went ahead and
charged my credit card twice after that for 19777 Rs. Again I send the
cancellation request on 03 Dec and till now I have not got any
response on my request. The harassment is going beyond proportion now and
I have been forced to approach you.
Kindly help me in this regard. I want to proceed legally. Kindly suggest.
Consequences: Total Economic loss is over 120, 000 Rs and continous mental
harassment
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