Compaq Presario Notebooks
Service delay

It has been almost 15 days since I have deposited my laptop to the HP service center in Kolkata. On the same day I got a call from them informing me that they have ordered a system board which would take atleast 10-15 days. Today it has been 15 days since that day and still they are saying that they don, t have any clue about the status of the complaint and they are not sure that how much more time it would take.

Today finally I got a call from them informing me that they can update me the status after 15-20 days minimum.

What sort of joke is this. My laptop got screwed out of the blue followed by such a poor and ill managed service or should I say lack of service from the center I am seeing my future in darkness. I am a 3rd year engineering student and my campusing is starting from the end of february and I need my laptop to study and I cannot manage a single day without a laptop.

I also mailed to a HP high official whose email contact ie rupak.halder@hp.com which I received from the service center and to my expectation that mail was not even replied.

I really feel now that the Hp customer service is the worst of all and whenever I find I situation where I need to suggest somebody, I do not fail to warn them against HP and its associates

Company: Compaq Presario Notebooks
Country: India

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