Compaq presario v6000
Poor service by the hp ''service centre''

I had given my Compaq Presario V6112AU NB PC ALL (Product no. RY245PA, Serial No. & CNF7024VDD) for repair at HP Service Centre, Somajiguda, Hyderabad. I took back my laptop on 11/02/08 (manual ref. no. NB0211-050) because the mother board, which was to be replaced was not in stock. The engineers Chanakya and Shaan said that they would inform me as and when the motherboard is in stock. I waited for 8 days and then called back the service centre at 91-040-2338851 to enquire about the status. The lady on the phone said that the motherboard was there in stock and reserved for me for 5 days and then discarded. The reason being that they had noted my no. wrong (9959412385 instead of 9959472385). I asked if I could come down and get it done then but I was told that my warranty was over and it could not be done then under warranty and I would have to pay Rs.22, 000. However, this was totally wrong information given to me as, in fact, my warranty was still valid and only expired on the 28th of March. I, was therefore, mislead by the staff.

After 2 months, i.e., on 18/04/08 I again approached the Hp Service Centre because the device would now not power on. This time I was told that my warranty was till 28/03/08. I then produced the Customer Service Order and asked for explanation as to why I was given wrong information about my warranty earlier. Mrs. Maruti then told me that they cannot repair the laptop unless I produced the Purchase Proof. When i produced the Purchase Proof she denied the fact that she mentioned the warranty expiring on 28th March. On my further request she asked me for a proof of what she said on the phone call conversation i had on 19/02/08, which was simply ridiculous.

I run on a very tight schedule but inspite of that I have paid a visit to the service centre, which is 30 kms away from where I stay, three times, with no result. Not only was I unable to get my system repaired, but I had to undergo a lot of frustation and disrespect at the hands of your employee Ms. Maruti. She refused to give me any explanations as to why my system could not be repaired. Even now I have no clue as to what they are doing with my system. I have no reason to stand this mental trauma every time I go to the service centre.

The engineer never mentioned the problem with my system in the Customer Service Order and Ms. Maruti instead said that the customer should write it under 'To be filled by the engineer', which is again, ridiculous. I would again advise you to recruit proper staff and so that customers are reassured that they are placing sensitive information like their notebooks in safe hands.

I hope for a prompt reply to this email and would expect rapid action to be taken in this regard.

Company: Compaq presario v6000
Country: India

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