Concept Corporation
Excess Billing

CC /Airtel/09:27 Indore 24. 04. 09

M/S Telemedia Services- Airtel limited.

INDORE

Kind Attention: Shri Rajnish Malviya / Shri Rahul Kaushik

Dear Sirs, SubRequest grant credit for excess amount charged charged twice for

same internet services

Ref: Account Nos 13916039/ 179521/ 11802593 in our name..

We confirm having made the payment of the following bills on 24.04.09 in our cheque number 431786 under PROTEST.

A/C 13916039 Bill No m269290063 for Rs 783: Multiple 4207525 mp Mnthly Rs 699/-Scheme

A/C 179521 Bill no 269346653 for Rs 804 Tf 4047909 mnthly Rs 278/- scheme

A/C 11802593 Bill No 269352360 for Rs 1157 Multiple Tf 4701909 mnthly Rs 1048 scheme Total of all three bills. Rs 2744.

We may inform that we were the first to opt to have your TF 4047909 sometime in 1997-98. There after your officers approached us and pleaded to have one more phone with lot many promises assuring reduction in total charges. This was 4701909. Then they again advised us to have internet facility on this phone, to which we agreed but requested to discontinue 4047909 as one Tf was sufficient. We had one of BSNL and one Tata Indicom.. The second telephone was installed perhaps in 2003.

Then your representatives advised us to have a separate connection for internet and impliedly the amount charged for the same service in 4701909 was to stop But it seems this was not done and you continued to charge us for the same facility in TF 4207525 & 4701909..

Every month our Accountant effected the payment of these three bills on due dates. He never checked the correctness and fairness of the bills, Infact nobody will doubt the correctness of the Bills received from a respectable provider like Airtel of Shri Sunilji Mittal.

He left us last month and then we realized that you have been charging us twice for the same services. In effect this is a breach of trust -a crime punishable under the Indian Penal Code. We do not have any instrument for multiple phone no 4207525. We feel you should have yourselves stopped billing us for internet services in TF 4701909.

Further we had been continuously requesting for disconnection for TF 4047909 and for this we personally met your officers, who always promised to ensure substantial reduction in the bills under some plans but this was never done Copy of our letter dated 13.09.07 is enclosed for ready perusal..

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We therefore request you to look into the matter and give us credit for the excess amount charged since the past over two years and then adjusting this credit raise bills on us. Please also take immediate steps to disconnect the TF 4047909

Kindly acknowledge receipt of this communication and give us your feedback within a week hereof and credit with in two weeks, failing which we will be constrained much against our wishes to take to legal recourse which may include filing criminal suit under IPC section 420 or other relevant sections, approach the Upbhokta Forum for redressal of the grievance and in this case the entire responsibility of costs and expenses will be entirely yours which please note,

We hope sense of prudence will prevail and you will take just and fair corrective action within the stipulated time.

Thanking you in advance for soon favourable response.

Yours truly

For Concept Corporation

Mukul Bochare

Proprietor

Encl As above.

Company: Concept Corporation
Country: India

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