Customer service
Poorest customer service

Was on Jetlite 8:40PM flight from Bangalore to New Delhi on 20 Dec. Had the most unforgettable flight till date. The customer service is of poorest in nature and content and would be disgrace to any airline to be compared with. No one from the airline staff to attend to query about the delayed status of the flight, chaotic boarding, and top it all not more than 15 luggage loaded on to aircraft, which we came to know only landed in Delhi. The Bangalore chaos was followed up in Delhi as well, with some ill trained, ill equipped young customer service executive trying to handle agitated customers. Some missed the connecting flight, and to add to their dismay, their luggage was in Bangalore. Some foreign tourists strangled on the airport in the early hours mornings, with missed connecting flight, no luggage and no one to attend to and no where to go….more was to come as the jetlite counter had not enough “missing luggage” form available. Aviation ministry should come out with certain guideline to control the menace of airlines as such, and Mr. Goyal u got no right to be in the business and u must retro inspect…….no wonder your company is in such mess, and to executives of the airline: we are sorry that whole country went up in arms to save your jobs, with the way you attend to your duties, you should be ashamed and held responsible for the mess of the company….for sure, I personally would think twice even considering this airline again.

Company: Customer service
Country: India

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