Customer service
Terrible experience with customer service people in Chennai

Last saturday, I had a terrible experience with NOKIA customer care people in Chennai. I got my mobile (Model : 2310) repaired (speaker was not working), but the response given by the ladies at the desk was horrible.

I was asked to wait for half-an-hour to get it repaired, which I gladly accepted. After waiting an hour, I asked about the status to two ladies at the desk. The third time, when i asked, one lady started shouting at me "are you not seeing that we are busy? we are not simply sitting".

I felt very bad about the situation. My humble request is that they should be taught to deal with customers.

I feel like not going to that care center the next time.

The center I approached:

JOY CELL,

#337/10, Paper Mills road, (opp. St. Lourdes Church),

Perambur,

Chennai- 600 011.

and my Receipt No. is 1221

A unhappy customer,

Antony Thomas

Company: Customer service
Country: India

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