Debit card
NOT RECEIVED PIN

Dear Sir/Madam

SUB: PROBLEM IN GETTING MY PIN FOR DEBIT CARD

A few days ago, I got my cheque -book and debit card. But I didn’t get

the PIN .On yesterday (10th March) evening (between 7:30 -8:30) I tried to generate the PIN by calling 9831378000 (customercare, KOLKATA).

But due to technical problem I was unable to generate. I tried 4 times to generate the PIN.

On my 4th attempt, the phone-banking operator told” IVR is not working properly”.

My mobile credit balance went in vain for phone calls.

Today (11th March) I visited my home branch(“SWASTIK BUILDING “NAZRUL ISLAM SARANI-VIP ROAD KOLKATA-700059) to generate the PIN by machine (as told by Phone banking officer) or get it by postal service.

I was told by the bank authority to call again customer care and they did not show any importance about my problem. So, Today (11th March) I again called 9831378000 at 04:52:08 pm

After 4 minutes I was told again by phone banking officer that the system was not working properly and the person advised me to contact the branch again.

But sir, I feel it is the high time to inform you to avoid further harassment.

So, I want to draw your attention over the matter and take necessary steps as early as possible so that I can get my PIN.

Thank you. Yours Sincerely

Diptiman Roy

Account no-037101002146

Debit card no-4181570371003463

Address:

ANASUYA ABASAN FLAT -1, 3RD FLOOR

10 R G AVENUE, DUMDUM

KOLKATA-700028

Company: Debit card
Country: India

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