Deccan/Kingfisher
Cancelled flight but no refund in sight

Dear consumer complaints,

In December I booked 6 return tickets (cost 26, 700.00) to Amritsar however, after the airline had checked in all my family and had them waiting in departure lounge for over 2 hours the flight was cancelled.

Before leaving the airport my family made sure that they received a signed document from the airline staff at the airport confirming that a full refund will be given.

Since then I have made numerous attempts via e-mail with " For Capt Gopinath - Rupali Lasrado

Asst. Manager Customer Relations" and via Kingfisher website (comment section) clearly stating my complaint reference number 5122004 but the airline is refusing to accept full liability.

Additionally I have furnishing them with a scanned copy of confirmation given by the airline staff and still not joy! What should a do next?

In addition to my complaint i also have a few questions: If an airline cancels a flight post check in, should they not also take responsibility in providing assistance and advise on what the passenger should do next? My family was given no assistance in rescheduling outbound or cancellation of their return flight and was simply told to go home. It was only upon their insistence that they received the signed confirmation. Does the consumer have any rights under these circumstances? When i share this experience with other, I am simply told "aisa sub kuch hota hai"

Company: Deccan/Kingfisher
Country: India

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