DELL INDIA
Dont believe dell people

Dell India team which handles sales will promise anything, but the moment payment is done, they just dont care. This looks systemic as I went 3 ladders up the chain, with everybody promising, but finally no result.

It looks like dell India is pretty bad and I recommend you to stay away from ordering dell laptops over phone(/internet), esp from the below mentioned people.

Details

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I wanted a laptop urgently and asked the dell people over their 1800 number (Mr Kartik Pathak). I was promised that it will be shipped in 2 days, else worst case in 4 days (with sunday in between)

* I booked and paid in full for the laptop on 12/11

* On 12th, Mr Kartik told me that he will the shipment done by 14th, else on 17th.

* On 13th, Mr Kartik told me that "sir, you will get your laptop tomorrow, ie 14th"

* On 19 or 20 th, Mr Harinder (who is supposed to be the floor manager) said that he will look into it and expedite the shipment. He said "believe me, when I expedite, things will be different, it doesn't take weeks, it will be 2-3 days"

* On 23rd evening, Mr Kartik called me and told me that they have expedited the shipment and it will be there in maximum 3 days. (23, 24, 25. 3 days are over)

It has been more than 2 weeks from my payment, but I have not got the laptop.

Also, after the payment was done, I hardly got any responses from these people (I had to struggle to get connected to these people. They hardly respond to any mails and ofcourse, never commit anything in writing)

Company: DELL INDIA
Country: India

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