Dell India team which handles sales will promise anything, but the moment payment is done, they just dont care. This looks systemic as I went 3 ladders up the chain, with everybody promising, but finally no result.
It looks like dell India is pretty bad and I recommend you to stay away from ordering dell laptops over phone(/internet), esp from the below mentioned people.
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I wanted a laptop urgently and asked the dell people over their 1800 number (Mr Kartik Pathak). I was promised that it will be shipped in 2 days, else worst case in 4 days (with sunday in between)
* I booked and paid in full for the laptop on 12/11
* On 12th, Mr Kartik told me that he will the shipment done by 14th, else on 17th.
* On 13th, Mr Kartik told me that "sir, you will get your laptop tomorrow, ie 14th"
* On 19 or 20 th, Mr Harinder (who is supposed to be the floor manager) said that he will look into it and expedite the shipment. He said "believe me, when I expedite, things will be different, it doesn't take weeks, it will be 2-3 days"
* On 23rd evening, Mr Kartik called me and told me that they have expedited the shipment and it will be there in maximum 3 days. (23, 24, 25. 3 days are over)
It has been more than 2 weeks from my payment, but I have not got the laptop.
Also, after the payment was done, I hardly got any responses from these people (I had to struggle to get connected to these people. They hardly respond to any mails and ofcourse, never commit anything in writing)
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