Dell India Pvt ltd
Eplacement

I bought one laptop INSPIRON 1545 with service tag no.9RWD3BS and tax invoice no. 00244397 on 8 June with help of your service agent Mr. Valmiki Gowda & before placing an order I taught one more salesman on your helpline no. for consultation & he told me that if you are phasing any problem in your laptop after received it we will change it within one day and I also received Quotation from him on my email id after that I placed an order through agent Mr. Valmiki Gowda. After that I was received my laptop on 12 June

After two days I was phasing some problems in it like hung, flab is lose, mouse pad is not working properly till now also & I already boot it 2-3 types. I lodged report on your help no. With case no. 2186428 that time they told me that your laptop will change within 15 days but that nobody give any response. Again I called on your helpline no, that time I taught with Mr. Abhishek and he told me that he was sending me some authorized form on my mail id but that day I also not received it after that I again logged a complaint on your site after that I received form on my mail on 24 june, and I sent it through courier with courier no. 311491108 from Blaze Flash courier. And I saw on their site that you company received it on 27 june on your gurgaon address.

After some days when I was not received a single response from your side. Again I called on your helpline no.by chance I again taught with Mr. Abhishek he told me that on Monday (6 July), your somebody called and meet me and he will replace my laptop laptop but he didn’t call me next day on Tuesday (7 July) I again called on your helpline no. taught with new person whose name was Mr. Vikram he told me new thing that my form was not received after that he cutted my phone. And that time I again called on your helpline no. once again I visit new person. She told me that one company person visit me for replacement of laptop but same thing was done again

Kindly see this matter as soon as possible before 12 July if you can’t so I have to take help from consumer court regarding harassment and wrong commitment with me against your company. I hope you will take action regarding this.

Company: Dell India Pvt ltd
Country: India

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