1. THE MOBILE STORE, Jabalpur M P
Faulty Nokia mobile Set N 72 Black & Gold IMEI: 355721022557831

As you are aware I purchased the above referred Nokia mobile Set N 72 Black & Gold

IMEI: 355721022557831 from you on 18/09 vide Tax invoice Dated 18/09 for

Rs.7759.00. [CF.Copy attached]

This set did not perform perfectly; the battery got drained out on only 2-3 calls. Sometimes it would

drain out quite suddenly.

I submitted the mobile for inspection and repairs to the Nokia Care centre SAPNA ENTERPRISES;

A / 4, Dutt Apartment, Sneh Vihar Napier Town, Jabalpur as suggested on 03/12.

The mobile was returned to me supposedly after repairs and assurance that it will now work flawlessly.

But the complaint of battery draining out abruptly even when it would be used for 2 or 3 calls of very

short duration, remained unresolved.

So the same was resubmitted on 28/12 to the Nokia Care Centre for further probe into the problem

and repairs if necessary. I was advised that the set and the battery would have to be sent to Delhi for

further inspection, probe and necessary repairs.

Therefore it was again submitted to the above said Nokia Care Centre on 27th January. After about 48

days I got it back from the Nokia Care assuring me of due repairs done to it. Still the same problem

persists to date. [CF.Copy attached]

I am fed up with having to go to the Nokia Care Centre with no relief whatsoever. I am finding it

frustrating not to be able to use my mobile ever since the purchase date.

Kindly replace the mobile set with another set of same value working without a problem. The

purchase is covered under one year warranty and my request is well within the warranty period and

deserves to be redressed without further delay or harassment.

R P CHOUREY; SAI SNEHA, PLOT NO. 659A; HOUSE NO. 2302;SANJIVANI NAGAR; JABALPUR.

e-mail: rkverma37@gmail.com

Company: 1. THE MOBILE STORE, Jabalpur M P
Country: India

  <     >