Discount Premium Club
Not refunding Rs 5499/- due to me as per terms of refund poicy on their website

I refer to to the refund policy as indicated on their website

> (www.discountpremiumclub.in) which clearly states as to when and how the

> refund could be availed. Accordingly I requested them to refund the amount

> due to me in the spirit of the declaration made by the organization on their

> your website. Interestingly they have lately removed the refund policy from their website. I however have the print screen shot of their refund policy put on their website, when I was offered the membership.

> All the reasons pointed out by me (as reasons for not accepting this

> membership) are valid reasons and I am restating them

> again.

>

> I am in receipt of a letter giving my membership number and a brochure

> giving details of the offers associated with the membership. These

> documents were received by me on 14/6/08. I have gone through the brochure

> in detail and have reservations on some of the terms of availing the

> offers. For example:

> It was communicated to me that all offers were valid for 1 year from the

> date of membership, while actually the vouchers state that they are valid

> upto 1/10/08. Further based on the list of places/parlors/restaurant/bars

> where these vouchers will be redeemable – from the list provided to

> me it is evident that there are no branded names. Even the list of hotels

> provided does not include good hotels although at the time of the offer I was told that they are 5 star or equivalent properties/service providers.

> The vouchers provided do not have any denomination value. The

> level/quality of services to be provided against has been left at the will

> of parlors/fitness centre/restaurants. There appears to be no transparency

> in the service levels expected to be provided.

> The helpline number is constantly busy and it is not possible to get

> through the number.

> I have checked the reviews on your organization on the internet and they

> do not seem to be encouraging. Reviews about the Company indicate that they have cheated quite a number of consumers

> I tried reaching out the phone numbers of their parent organization (as they claim)

> ‘TLC Marketing UK –which could not be reached out. Even mails

> written to them did not get answered.

> Keeping the above factors in mind –I have my doubts on the quality

> of services the organization will be able to provide.

>

> I have therefore decided to return the documents in the same condition as

> they have been received by me.

Accordingly I requested the Comapnay to

> refund me the money vis a cheque (crossed) of Rs 5490/- {which was paid by me via my ICICI

> Bank Credit Card via debit on 4 June} >

> Consequences: This appears to one another set up which is cheating

> inocent common people by promising what they cannot deliver. I am afraid

> that more people will fall into their trap.

> They have not provided their complete address. What they have provided is

> the post box address of Delhi - although they claim to have an office in

> Noida - which appears to be a call centre address.

> If they have clearly stated a refund policy - they should stick to it -if

> they claim to be transparent.

Company: Discount Premium Club
Country: India

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