Dishtvindia
Complaint not attended even after 6 days

I would like to bring my complaint in writing since i am very much disappointed by the services provided by DISH TV or i can say services not provided by DISH TV.

I think WISH NA KARO for DISH TV for what i suffered. I missed all the IPL matches in the last 6 days.

I would like to bring this to your notice that i face problem in watching Dish TV since it says that i should check my set top box is properly connected to the dish antenna (301.SIGNAL NOT FOUND). I checked all that but dint get any success, so i called the customer care number 1-860-180-3474 on 22nd May 08 and the executive asked to me do some checks and finally after checking the setting i was conveyed that there is some problem in the alignment, so i am not getting any signal. I was told that a complaint (# 13375679 on 22.05.08) was registered and some person will visit to my place to rectify the complaint.

I requested the executive to send someone on Sunday i.e 25.05.08 bcoz my mother is not well so i should be there when some technician visits my home. I was confirmed that some technician will visit my place on Sunday.

The whole Sunday i waited for the technician but no one turned up and neither i got a call telling me that no one will come, but my whole Sunday went waste.

On 26th May 08 i called again I had a talk with Mr Nirav at 22:30 (1-860-180-3474) and i asked the status of my complaint i was assured that now someone will visit within 24 -48 hrs and rectify the problem. Nothing happened.

The last call i made to customer care (1-860-180-3474) is on 28.05.08 on 24:00 hrs and talk to Tarranum but i dont trust that my complaint will be handled.

The time i am writing this mail its 29th May 08 its 00:45 hrs and my complaint is not attended in 6 days.

AFTER WRITING A WRITTEN COMPLAINT TO THE CUSTOMER CARE I GOT A MAIL THAT THE COMPLAINT IS FORWARDED TO THE CONCERN DEPARTMENT AND WILL BE RECTIFIED WITH IN 24 Hrs. ALSO I WAS TOLD THAT MY REFERENCE NUMBER IS CHANGED NOW.

SIMULTANEOUSLY I HAVE WRITTEN TO THE FEEDBACK FORM ON THE DISHTV SITE AND THEY WROTE ME THAT MY COMPLAINT NUMBER IS THE SAME.

ANYWAY I WANT TO TELL U ALL THAT I ALSO HAVE A TATASKY CONNECTION AND ITS FAR FAR MORE BETTER THAN DISHTV.

Company: Dishtvindia
Country: India

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