DTDC
Return of packet with out any information

Dear Sir

I have booked a packet to LIC, Perambra on November 4th (with a DD from Federal Bank for an amount of Rs 7697.00 being my LIC premium) from DTDC Elamkulam (Kadavanthra, Kochi) as per the receipt 009812779.The addresses on the cover are very legible and full with pin codes

To:-

“ The Manager, LIC of India, Jeevan Jyothi, Kuttiadi Road, Perambra, Kozhikode 673525.

From:-

“R.Sathishchandran, Akathootmadappad, Cheranellore, Ernakulam. 682034

On 4th February a got a communication from LIC Perambra stating that my policy is lapsed and has to remit Rs7901.00 to revive the policy. Then I contacted the LIC people from Kochi to Perambra and enquired about the cover I sent through DTDC and found not delivered yet. Then contacted your Kochi Br and heard that the cover had been returned as “non service area”.

I’m surprised to hear that the delivery or return is not done due to “lack of phone number” on the cover which carry full address with PIN codes.

I spend Rs.15.00 for the “funny exercise”.

If LIC didn’t have informed me the lapsation of my policy, I would have lost the DD for Rs.7697.00 which I have entrusted to DTDC and my Policy also.

Whom should I blame?

The poor citizen like me who opted DTDC with Rs15.00 than Indian postal dept. with Rs 5.00 (who serve if the address is little less)

Should I understand that DTDC don’t have any responsibility to inform a non-delivery to a client with full address?

If the phone number is COMPUSLSORY, it could have been rejected by your agency/it could have been indicated on the parcel.

Why it has been accepted for booking.

Why a post card has not been posted to inform the non-delivery in the given address. (That too could have been charged at the time of receipt of cover at the counter or forgo/fine your agent Rs 5.00)

ILOST

1) Rs .15.00 to book

2) 2 STDcall s to LIC, Perambra

3) 4 Local calls to DTDC

3) Rs. 204.00 excess as I delayed the payment from November 4th to February. Rs 29.00 DD charge for the excess amt.

4) Moreover the trust in DTDC.

Hope you may look into the matter and do the needful to redress my grievence

Regards

Sathishchandran

Company: DTDC
Country: India

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