DTDC Courier
3 months delay and still on

S Anand Shanke
02-02-2009
217

I feel very sorry to post my complaint against DTDC Courier, Mumbai. I had sent a courier to Jatni, Orissa with No – M37132846 on 24th Oct from their Borivali, Chandavarkar Road office.

This consignment is still undelivered to the addressee with the reason that consignment has been intercepted by Sales Tax authorities at Kolkata.

I have been following up with Mr. Anand Patil CSS & Mr. Debasis H B, AGM Mumbai on a regular basis. I have sent a series of mails to both of them, but they just replied and never acted. I have been making frequent phone calls to them. They are now asking for some penalty. I am being cheated.

I am now fed up & irritated with their unconvincing reply. Every time they assure me that it will be done in 4-5 days but 3 months period has already lapsed. I am not sure whether my courier will ever reach.

I thought of highlighting this issue for public interest. I am surprised to witness this kind of pathetic, callous, irresponsible attitude to take customers on ride.

I wish to use your platform to raise my voice so that similar incidents are highlighted and customers are not taken for granted.

I expect my courier to be delivered or returned back to me with penalty for delay. Also a strict action should be initiated against them to avoid any repetition.

You can get back to me on 9820032968 for further details.

S Anand Shanker

Borivali, Mumbai