DTDC Courier
Irresponsible behaviour, no replies, careless attitude

vineetkh
04-26-2011
286

WAS ABOUT TO RECEIVE SOME IMPORTANT DOCUMENTS BY DTDC ON 14th APRIL IN PUNE. THEY TOLD THE COURIER WILL GET AROUND 3-4 DAYS .BUT IT HAS NOT REACHED ME YET ON 26TH APRIL. ON GOING THROUGH THE SITE, THE DISPLAYED LOCAL NUMBERS ARE BOGUS- NONE OF THEM WORKS. THE PROFESSIONALSA RE JUST TOLD TO DELAY BY ASKING US MORE DAYS AND ITY NEVER HAPPENS. ITS FRUSTATING AND DISGUSTING.

ON MAILING THE MANAGERS THEY REPLY THAT THEY ARE LOOKING IINTO THE MATTER AND THAT'S IT. MY CONSIGNMENT NO IS: K47193942

From: Vineet Khandelwal

Sent: Tuesday, April 26 6:50 AM

To: 'CSS.CO@dtdc.com'

Cc: css.pune@dtdc.com

Subject: RE: Consignment no: K47193942

Thanks Madhushree.

I would sincerely liike to tell you that the DTDC site needs an improvement.

What is the point in seeing the consignment without a valid telephone numbers listed? This caused me difficulty and I feel this will be the case for most destinations and places.

The charge for DTDC is among highest but the service seems to be poor!

I was about to get my documents, sign the papers and sent it back through DTDC then and there. But now I have to give this a second thought.

My complete address:

Vineet Khandelwal

C/O- Mr P Bedkute

Flat No: 401, Jaswandi

Suyash Shristi

Kalepadal

Hadapsar

Fursungi – 412308

Ph: 9881248550

Thanks & Regards

Vineet Khandelwal

91-20-4015 7546 (desk)

91-9881248550 (mobile)

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

Did you know…?

Check out SI Testing new website: http://www.amdocs.com/Site/Vision/Services/si.htm

 Please do not print unless it is absolutely necessary. Spread environmental awareness

From: CSS.CO@dtdc.com [mailto: CSS.CO@dtdc.com]

Sent: Monday, April 25 5:17 PM

To: Vineet Khandelwal

Cc: css.pune@dtdc.com

Subject: RE: Consignment no: K47193942

Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,

for DTDC Courier & Cargo Ltd.,

Madhushree

Customer Support Executive

CCear Mr. Shaila, Kindly go thru the below tracker & update the delivery sts on priority