EF
Leakage

Dear Sir,

This is Thulasi doss from Hosur,

I brought a Total RO system from Eureka Forbes on end of March '09 from banglaore sales guy, thinking to provide pure driking water to my family. After installed 1 to 2 days we found that thier is WATER leakge from bottom side, and parrally i had registerd complaint regarding this, in your website.

And simo i have frequently follow up with sales man, Regional office and service guy regarding serviceing. I will give the that nos.

Sales man : 1) Ramachandran - 09900324911,

2) Forgot his name which no given by ramachandran : 09790622211

3) reginal No : 080-25522333

4) Office No : 080-39883333 but

There is no responce from your sales and service guys (i have lost patience with sales /service guys. lying is first habit of these people, last ~60 days 1 to 2 calls per week, and they say they are coming .when?? some times he took mobile and said wrong no but i liesten ring tone is same (Tamil song).

After 3 months i got (Not from eureka forbes) local phone no, Mr. Senthil Kumar 9894066768. And he has sent his service guys to my home, and found and they accept, that leakage from membrane unit which is manufacturing defect.

Mr. Senthil kumar is telling that, he is having only autharity to replace the membarine.

But as a customer i m telling that i need replacement unit very shortly.

Please look into this and help in resolving.

R.Thulasidoss

Ph no : 9790847848

Note: Request your people to look your web site regarding complaints.

Company: EF
Country: India

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