Electra Sales Corporation
Refusal of responsibility for service

This company is authorised dealer in Hauz Khas for exide batteries. I bought an new EXIDE battery from him on 11/07/09 at 5:00 pm. The technician delivered the battery at home. Once it was installed the car did not start up easyly also the other equipment did not work. On asking the technician he claimed the brand new battery does not have initial charge and will work properly once the car is in running mode.

I said fine and on 12/07/09 that is exactly the next morning (today) i had to jump start the car and even after running 50 kms the battery did not work.

I called the dealer and told him that the brand new battery is not working. He says it is not his responsibility and i should call the exide service centre as the battery will have to claim warranty process.

The cheat denys to send anyone to even check the battery and say he is not responsible for the functioning of the battery.

This is a case of selling spurious goods and expecting the exide company to give an exchnge to save his own skin.

What should i do. I have called the exide as well and im waiting for their response.

Advice.

Company: Electra Sales Corporation
Country: India

  <     >