Electrolux India
Microwave not working

HERE BELOW PLS READ THE STORY OF A VERY UNSATISFIED ELECTROLUX CUSTOMER!!! NOBODY IS REPLYING!!!

Dear Winnie,

They ONLY acknowlegde the receipt of my email.

But until today nobody gave any response to it or came up with a solution.

Relaly I cannot understand. My washing machine is only about 4 years old. Do

I have to dispose of it now and buy a new one?

Surely there must be the spare part for it to get it back to working again?

I am ready to pay for the charges if only some one sent me the correct part

(The programm clock timer)

Thanks so much for helping me.

Rgds

Ms Fernando

&-- Original Message &--

From: "Winnie Wong"

To: "Teckla Fernando"

Sent: Wednesday, November 21 2:22 PM

Subject: Re: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!

> Dear Ms. Fernando,

>

> Did anyone in Indiahad been responsing to you?

>

> I'm afraid that I can re-forward your enquiry to them and ask them to

> reply

> to you.

>

> Thanks

>

> B. Rgds

> Winnie

>

>

>

>

>

>

> To

> winnie.wong@electrolux.com

> Teckla Fernando cc

> ltnet.lk> Subject

> Re: DEAR ELECTROLUX PEOPLE, I NEED

> 21/11 10:50 YOUR HELP PLEASE!!!

>

>

>

>

>

>

>

>

>

>

> Dear Mr/Ms Winnie Wong,

>

> Almost a month agoo I have send you the email here below.

>

> You passed it on to the CustCare Centre in India.

>

> I haven't heard anything ack from them. Not even one reaction nor reply!!!

>

> I like to clean my dirty laundry but my Washing machine is not working.

>

> Tell me, why is it that Electrolux does not give the same service towards

> their Customers then other major Household Appliance Manufacturers???

>

> I am willing to pay for the charges. I only need a new programm

> clock/timer

> for my machine type.

>

> Why don t you people help me???

>

> Rgds,

>

> Ms. Fernando

> Sri Lanka

>

> &-- Original Message &--

> From: Teckla Fernando

> To: winnie.wong@electrolux.com

> Sent: Thursday, October 25 9:21 PM

> Subject: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!

>

> Dear Sir/Madam,

>

> My Electrolux Washing Machine, type: EW 541 F needs a new spare part.

> After 4 years of excellent working it stopped recently.

> It needs a new Programm Clock/Timer. (The round knob that you need to turn

> to get the programms starting). All other components of the Machine are

> still ok. But without the Clock (Actually its the Brains of the Machine

> you could say!) I can't work with it no longer.

>

> I've checked here with the local dealer, ABANS Ltd. in Colombo (Sri

> Lanka). But they give me no hope in getting me a new Programm-Clock-Timer.

> Just forget it so they say!

>

> Can you please help me any further? Of course I am willing to pay for a

> new Programm Clock Timer.

>

> Please dont let me down because I do not like to trow away my nice Washing

> Machine as yet!

>

> K/Rgds

>

> Mrs TML Fernando

> Colombo

> Sri Lanka

>

> Email: tecklafernando@sltnet.lk

>

> (PS If you need anymore information just let me know, thanks again)

Company: Electrolux India
Country: India

  <     >