Electrolux Microwave Oven 8625 C
Electrolux Service handled by Outside Party

I had purchased Electrolux Microwave Oven 8625 C model from Vijay Sales on 31/12/06 for Rs 7390/-, with a warranty on the gadget for 1 year and warranty on its Magnetron for 3 years.

As per the termsthe warranty on the PCB Switch Panel is over and there was a need to call the company's technician. To my surprise the company operates through a service agency. Te agency has a unilateral charge of Rs 280 for the visit and Rs 1150 towards the repair of the component for which there is no supporting of service charges authorised by Electrolux.

Moreover is it not unjustified that the cost of repair of one small component is 20% of the the total product cost.

I also found from market survey that this model has a Design Defect in PCB Switch Panel and similar complaint is not uncommon. The company seems to be cheating with hand-in-glove with their service agency.

I cannot trust Electrolux for any of their products in future.

Bhuvan Dhingra

9821204014

Company: Electrolux Microwave Oven 8625 C
Country: India

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