Electrolux Refregerator
COOLING PROBLEM

Date : 31.7.08

The Director

Videcon Industries Ltd.

Electrolux Division

World Trade Center, Centre-1 Unit

No.2, 17th floor, Caffe Parade

Colaba, Mumbai – 5 Fax : 022-66156440

Sub: Cooling problem in Electrolux Refrigerator- NON ATTENDING

OF COMPLAINT

Ref: Complain No. 1) 8C0098620002 & 2) 8C00986210023

Sir,

The below narrated is pathetic story about your company’s product. This is for your kind information and needful action.

I have an Electrolux Refrigerator model and chasis no.”235L Luxury” date of purchase on 20.12.03 from 24.8.06 the same is giving frequent troubles in every 6 months and the same used to get repaired through the service centre of said company. From the past 1 month the same is under non-operational subsequently made two complaints through the said company’s call center but no action taken, thereafter I have directly contacted the service provider of said company M/s. Star Service, A4/V Vikrampuri, Karkhna, Secunderabad and subsequently one of its representatives had visited my home on 15.7.08 and replaced couple of spare parts and collected Rs.1500/-, immediately next day onwards the same is not working and several calls made to the said authorized service agent but just beating around the bush and neither attending the complaint nor refunding the money. It is still a dream of purchasing the refrigerators in this country for some of the families and such company’s marketing inferior products must be ousted and action to be taken on Star Service for cheating the clients under the pretext of authorized service agent.

I think you all better -bundle out from India along with this company.

Again service engineer of said company visited on 31.7.08 and again replaced two components of the same component and now completely stopped working the refregerator the same has conveyed to Star Service and I am at lost where to contact. Even faxing a letter to the company's (Electrolux) company's M.D., Mumbai there is no response.

Thanking you,

Yours faithfully

M.D.Shiby

Flat No. G-2, Venktiramna Niwas

Plot No.183 Marutee Nagar

Hyderabad – 40

(M) 9346208619

mdshiby@gmail.com

cc to: The Editor, Times of India

Company: Electrolux Refregerator
Country: India

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