Date : 31.7.08
The Director
Videcon Industries Ltd.
Electrolux Division
World Trade Center, Centre-1 Unit
No.2, 17th floor, Caffe Parade
Colaba, Mumbai – 5 Fax : 022-66156440
Sub: Cooling problem in Electrolux Refrigerator- NON ATTENDING
OF COMPLAINT
Ref: Complain No. 1) 8C0098620002 & 2) 8C00986210023
Sir,
The below narrated is pathetic story about your company’s product. This is for your kind information and needful action.
I have an Electrolux Refrigerator model and chasis no.”235L Luxury” date of purchase on 20.12.03 from 24.8.06 the same is giving frequent troubles in every 6 months and the same used to get repaired through the service centre of said company. From the past 1 month the same is under non-operational subsequently made two complaints through the said company’s call center but no action taken, thereafter I have directly contacted the service provider of said company M/s. Star Service, A4/V Vikrampuri, Karkhna, Secunderabad and subsequently one of its representatives had visited my home on 15.7.08 and replaced couple of spare parts and collected Rs.1500/-, immediately next day onwards the same is not working and several calls made to the said authorized service agent but just beating around the bush and neither attending the complaint nor refunding the money. It is still a dream of purchasing the refrigerators in this country for some of the families and such company’s marketing inferior products must be ousted and action to be taken on Star Service for cheating the clients under the pretext of authorized service agent.
I think you all better -bundle out from India along with this company.
Again service engineer of said company visited on 31.7.08 and again replaced two components of the same component and now completely stopped working the refregerator the same has conveyed to Star Service and I am at lost where to contact. Even faxing a letter to the company's (Electrolux) company's M.D., Mumbai there is no response.
Thanking you,
Yours faithfully
M.D.Shiby
Flat No. G-2, Venktiramna Niwas
Plot No.183 Marutee Nagar
Hyderabad – 40
(M) 9346208619
[email protected]
cc to: The Editor, Times of India
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