Electrolux/washing machine
No customer focus, no cara

We are using ELECTROLUX washing m/c from last three years. Three month back rotor was not working and when we complained (complaint no. 58656865) in electrolux in this context they send the service personnal in jaipur Mr. Shahnawaj (9784607702). He said that gear box of machine is not working so we have to chage it and i will change it tomorrow but he didnot come and when we contacted after two days he replied in very wrong manner that this part is not ready in our stock & I will replace it with in 10 days. After one month we contact again in company office then they replied that this part is not making by company these days so we can not repair your washing machine. Then we tried to contact the service head but the service guy was threatening that he can not do any help. Now what we have to do?

If company like ELECTROLUX didnt have good service & its parts availability then one day ELECTROLUX will be out of market. I sincerely advice my friends & collegues not to buy ELECTROLUX.

Company: Electrolux/washing machine
Country: India

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