Electrolux washing machine
Defective machine

Sir

We had bought the above said machine [aurum 16 serial no:44600029] from best buy kochi on the 8th of may. Within a span of one year the following problems cropt up.

1]Power failure when the new machine was installed. After repairing when the same problem arose we were told that it was due to wear&tear.how can a new machine

have that?

2]Water was not getting heated

3]Door opened in the middle of the cycle

4]Soap was found sticking on the clothes

5]drum did not turn

6]water was leaking from the bottom

After the warranty period the belt again broke & lately water again started leaking. The machine was taken to the service centre & they said they will replace the machine. Since the above model is not available they said they will give a top loading one [alpha care]on payment of Rs 1547.We payed the amount & the machine was delivered _yet another dfective one'-the serial number on the machine does not match with the one on the box.

Sir we have got fed up. The people concerned are not the least bothered .they take weeks to answer complaints & that too after repeated calls from our side. This replacement itself took one month. The replacement was brought two days back installed only today .now that too is defective & they dont know when they can give another one.

Sir please look into the matter at the earliest as the clothes are piling & i am not keeping well. We would appreciate if they would refund the amount so that we could buy another brand as we are fed up of their service.

thanking you

yours sincerely

Anu sen

Company: Electrolux washing machine
Country: India

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