Eureka Forbes Aqua Guard Compact
Misselling and Poor Customer Service

Hi,

My name is Rupali Nair, residing at Vashi, Navi Mumbai, My Complaint Reference no. is - 81848056 i am very upset and disgusted to have such a bad experince with the way company functions, 1stly we are only 2 people statying in the house and we were very convenced with boiled water, but 1 fine day 2 people from ur company come and sell this purifer to us, infact it was missold to us stating that its LIFETIME FREE SERVICING, and thats the only reason we were happy to buy this product, however its not even been 4 months it started giving some trouble, then whe i call the Customer Service, I have been told ur still under warenty and complaint was taken for refund and was promised callback within 48hours, Then till one week there is no importance given to my complaint, and the attitude the company has is maybe they dont want to respond to complains where refund is involved as this company just wants to make money and ignore customers to pay them back, I called again then 1 of the agent name Neelam again promised me and stated that if i dont get call again within 48hrs i can complain against her, and it seems she just wanted to get rid of the call and get to next one, if calls are recored i would appreciate if its heard as agents at CS know that maybe no action will be taken against them, thats y they are fine if complaint against them is made as she sounded so fine with it., and again its been 4days no call has come addressing my complaint, infact i have called and also given the rep code and name of the representative who has missold this product to us, I wanted an investigation to be done on this, but i think In eureka forbes company which is quite known company is actually cheating people and have no motive in customer satisfaction at all, I would request to refer to the ref no. mentioned above and take action. I have lost trust in this company and i would never ever refer to anyone staying my society, or my family or any of my office collegues as i am not happy with the service given to me by EUREKA FORBES where in I am so forced to actually visit their complaint site as i was not heard at the contact center.

Awaiting Reply.

Company: Eureka Forbes Aqua Guard Compact
Country: India

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