EUREKA FORBES /AQUAGUARD TOTAL INFINITY
DEFECTIVE PRODUCT & POOR SERVICE

I had purchased a aquaguard total infinity water purifier from Eureka Forbes. On delivery a complaint was made for water dripping from the nozzle, which was attended only after continous follow-ups. Then there was water leaking from the bottom of the water purifier which again was finally resolved temporarily after registering a written complaint with Eureka Forbes as there was no response for almost a month. On both the occassions, it was said by the service engineers that a new appliance doesn't give so many problems, check with the sales executive as this piece seems to be faulty. I tried following it up with the sales executive but once the deal is over their responsibility ends there. This is a company which talks about providing total health for the family & trust of 40 lakh mothers, & what not in theirs promotions which is simply false & misleading. Now, I have registered a complaint (Req no: 0059098513) on 13th August and inspite of constant reminders there is no response. They seem to be taking no action over the complaints as they are not accountable to anybody. The service centre has so far not even sent a report to Eureka Forbes as they are yet to come & examine the problem. Its really disgusting. Kindly suggest where can I follow up & complain against Eureka Forbes & make the general public aware about the poor quality of the product they deliver, the pathetic service their service centre offers & everything which they claim they do but are not adhering to. Awaiting a revert.

Company: EUREKA FORBES /AQUAGUARD TOTAL INFINITY
Country: India
State: Maharashtra

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