Eureka Forbes
Faulty Products

I really need your help with this.

I have the following machine installed for an aqua guard-RA. I have been facing persistent service issues with the same form the date of purchase. There seems to be some problem every month as I need to call the service executive.

Your engineers have been excellent as always, but with some problem in the machine they can't do the job required.

The candles need to be replaced once every two months. There seems to be some kind of defect with the machine from the day I purchased. Request you to replace the needful.

Can I ask that you look into this to ensure that the next service visit, arranged for, resolves the matter?

Please telephone me to let me know how you'd like to deal with this.

When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs.

I greatly appreciate your help.

Company: Eureka Forbes
Country: India

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